CFPB Releases "Snapshot of Servicemember Complaints"

Consumer Finance CFPB Servicemembers Miscellany Department of Veterans Affairs

On November 14, the CFPB announced the release of its annual review of issues related to mortgage financing programs offered by the U.S. Department of Veterans Affairs, entitled A Snapshot of Servicemember Complaints. According to the report, as of November 1, the CFPB has received over 12,500 mortgage complaints from servicemembers, veterans, and their dependents, with the CFPB identifying at least 14% (about 1,800) of those complaints relating to refinancing. The complaints concerned a wide range of issues, including aggressive solicitations, misleading advertisements, processing delays that resulted in less favorable terms than expected, a lack of clarity in loan documents, and poor communications during refinancing that resulted in customer confusion.