Cordray Discusses Consumer Credit Reporting at Operation HOPE Global Forums Annual Meeting

Consumer Finance CFPB Cordray Consumer Complaints Credit Scores Consumer Reporting Agency

On April 11, CFPB Director Richard Cordray delivered prepared remarks at the Operation HOPE Global Forums Annual Meeting in Atlanta addressing, among other things, financial challenges facing the “economically vulnerable”—most notably with respect to credit reporting and the handling of consumer disputes. As previously covered in InfoBytes, credit reporting was one of the top three consumer complaint categories for 2016. In his speech, Cordray cited a FTC study that found that “millions of people had an error on at least one of their credit reports that was serious enough to materially affect their credit score” and outlined the Bureau’s position for addressing these concerns such as (i) requiring credit reporting companies to improve quality control systems; (ii) creating easier access for consumer to dispute errors; and (iii) cleaning up information initially provided to the credit reporting companies by examining the ways in which banks and financial companies furnish the information.