Eleventh Circuit Holds a Debt Collector’s Voicemail Qualifies as a “Communication” Under FDCPA

Courts FDCPA Appellate Eleventh Circuit Debt Collection Litigation

On September 22, a three-judge panel of the U.S. Court of Appeals for the Eleventh Circuit reversed and remanded, while affirming in part, a lower court’s decision concerning whether a voicemail left by a debt collector constitutes a “communication” and how “meaningful disclosure” should be interpreted under the Fair Debt Collection Practices Act (FDCPA). The panel answered the first issue by noting that the FDCPA’s definition of “communication” includes “the conveying of information regarding a debt [either] directly or indirectly to any person through any medium.” Therefore, the panel opined, under the statutory language, the only requirement for the voicemail to qualify as a communication was that it convey to the consumer that the call concerned a debt—which it did. Accordingly, the appellate court reversed the district court’s dismissal of the claim under section 1692e of the FDCPA and remanded for further proceedings consistent with their findings.

However, the panel agreed with the lower court’s interpretation of “meaningful disclosure” under section 1692d of the FDCPA—which protects consumers from “harassment and abuse” by prohibiting debt collectors from “placing telephone calls without meaningful disclosure of the caller’s identity.” Specifically, the panel held that a debt collector need only provide the name of the company and the nature of its debt collection business on the call. The statute does not require disclosure of the individual employee’s name as this additional information would not be useful to a consumer. Consequently, the appellate court upheld the district court’s decision to dismiss the claim under section 1692d.