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  • CFPB highlights borrower risk as suspension on student loans nears end

    Federal Issues

    On June 7, the CFPB released updated figures on risks facing student loan borrowers when payments paused during the pandemic are set to resume 60 days after June 30. Examining a deidentified sample of credit records, the Bureau studied roughly 32 million borrowers whose federal student loans will soon start accruing interest again. Findings found that:

    • “More than one-in-thirteen student loan borrowers are currently behind on their other payment obligations. These delinquencies are higher than they were before the pandemic, despite a small seasonal decrease in the most recent data.”
    • “About one-in-five student loan borrowers have risk factors that suggest they could struggle when scheduled payments resume.”
    • “Median scheduled payments on other debt obligations have increased by 24 percent for student loan borrowers likely returning to repayment. In percentage terms, these increases are especially large for younger borrowers (252 percent, or $65 to $229).”
    • “More than four-in-ten borrowers in [the] sample will return to repayment with a new student loan servicer.”

    Bureau researchers found that the ebb and flow of the percent of delinquencies can be linked to the pause on student loan payments, pandemic stimulus payments, and other policy interventions. Attributing the slight decrease this March to an expected seasonal trend, the Bureau said the percentage is again rising as pandemic relief is expiring. This increase in delinquencies is not only specific to student loan borrowers, but also to all non-student loan borrowers, especially in the age range of 30-49, the agency reported. The research further found that “while borrowers in moderate- or higher-income Census tracts are less likely overall to have a non-student-loan delinquency than borrowers in lower-income Census tracts, these delinquencies grew faster for borrowers in higher-income areas over the last several months.” Without enrolling in income-driven repayment plans, the Bureau said it expects student loan borrowers with large balances relative to their income to have a higher risk of struggling to resume their payments.

    The Bureau also explained that student loan borrowers’ non-student loan debts (which have increased by at least 10 percent) could also complicate the transition to repayment for millions of borrowers. Another concern flagged by the Bureau is that more than 44 percent of student loan borrowers will have to work with a new servicer as many servicers exited their contracts with the Department of Education over the past three years. The Bureau noted it plans to continue to monitor whether these risks materialize into financial distress.

    Federal Issues CFPB Consumer Finance Student Lending

  • Maryland amends student financing company registration

    On May 8, the Maryland governor signed HB 913 to amend certain provisions relating to student financing company registration and reporting requirements. Among other things, the Act defines the term “student financing company” to mean “an entity engaged in the business of securing, making, or extending student financing products, or any purchaser, assignee, or holder of student financing products.” Student financing companies seeking to provide services in the state will be required to register with the Commissioner of Financial Regulation beginning March 15, 2024. Additionally, the Act provides that a student financing company seeking to renew its registration on an annual basis may be required to pay a fee at the time of renewal. The Act also authorizes the Commissioner to adopt registration procedures for student financing companies, including the use of the Nationwide Multi-State Licensing System and Registry, and may impose certain fees for using the registry. Additionally, the Act makes several technical clarifying provisions to the reporting requirements for student financing companies to be filed with the Commissioner annually on or before March 15. Furthermore, on or before June 15, 2024 (and each June 15 thereafter), information reported by the student financing companies will be available on a publicly accessible website to be developed and maintained by the Commissioner. The Act is effective October 1.

    Licensing State Issues State Legislation Maryland Student Lending

  • FTC obtains TROs to halt student loan debt relief schemes

    Federal Issues

    On May 8, the FTC announced that the U.S. District Court for the Central District of California recently issued temporary restraining orders (TROs) against two student loan debt relief companies that allegedly tricked consumers into paying for nonexistent repayment and loan forgiveness programs. According to the complaints (see here and here), the defendants allegedly made deceptive claims in order to lure low-income consumers into paying hundreds to thousands of dollars in illegal upfront fees as part of a purported plan to pay down their student loans. The defendants allegedly made consumers believe that they were enrolled in a legitimate loan repayment program, that their loans would be forgiven in whole or in part, and that most or all of their payments would be applied to their loan balances. The FTC alleges that, in reality, the defendants pocketed the borrowers’ payments. The FTC also charged the defendants with falsely claiming to be or be affiliated with the Department of Education and stating that they were purchasing borrowers’ debt from federal student loan servicers in order to secure debt relief on their behalf. When consumers realized the debt relief program did not exist, the defendants allegedly often refused to provide refunds.

    According to the FTC, these deceptive misrepresentations violated Section 5 of the FTC Act and the Telemarketing Sales Rule (TSR). The FTC also alleges that the companies violated the Gramm-Leach-Bliley Act (GLBA), by using deceptive tactics to obtain consumers’ financial information, and the TSR, by calling numbers listed on the National Do Not Call Registry and by failing to pay required Do Not Call Registry fees for access. In issuing the TROs (see here and here), which temporarily halt the two schemes and freeze the defendants’ assets, the court noted that, upon “[w]eighing the equities and considering the FTC’s likelihood of ultimate success on the merits,” there is good cause to believe that immediate and irreparable harm will occur as a result of the defendants’ ongoing violations of the FTC Act, the TSR, and the GLBA, unless the defendants are restrained and enjoined.

    Federal Issues Courts FTC Enforcement Student Lending Debt Relief Consumer Finance FTC Act Telemarketing Sales Rule UDAP Deceptive Gramm-Leach-Bliley

  • CFPB: ECOA prohibits discrimination in any aspect of a credit transaction

    Federal Issues

    On April 14, the CFPB filed a statement of interest saying ECOA’s prohibition on discrimination applies “to any aspect of a credit transaction,” and therefore covers every aspect of a borrower’s dealings with a creditor, not just specific loans terms such as the interest rate or fees.

    The case, which is currently pending in the U.S. District Court for the Southern District of Florida, concerns a putative class of Black students enrolled at a for-profit nursing school who took out credit in the form of federal and private student loans to pay for the program. Plaintiffs alleged that the school adopted new policies while they were enrolled that increased the time and money it would take to complete the program, and asserted the program was intentionally targeted to individuals on the basis of race “with the understanding that they were highly likely to require an extension of credit to pay for the program.” Plaintiffs claimed the school violated ECOA by engaging in “reverse redlining” and brought other claims under state and federal law. The school moved to dismiss, arguing that the plaintiffs failed to specify any aspect of any credit transaction that is discriminatory based on race or another protected class under ECOA, and failed to identify any specific loan term that was unfair or predatory (based on race or otherwise), the Bureau said in a corresponding blog post.

    The statement of interest addressed two questions concerning ECOA’s applicability raised in the school’s motion to dismiss. First, the Bureau refuted the school’s argument that in order to state a claim for discriminatory targeting under ECOA, the plaintiff must allege that the individual (i) is a member of a protected class; (ii) applied and qualified for a loan; (iii) the loan was made on “grossly unfavorable terms”; and (iv) the lender intentionally targeted the plaintiff for unfair loans or gave more favorable terms to others. Calling this contention “mistaken,” the Bureau explained that to state a claim under ECOA, “a plaintiff need allege only facts to plausibly suggest that a defendant discriminated on a prohibited basis with respect to an aspect of a credit transaction; they need not allege the elements of a prima facie case, which is an evidentiary standard and not a pleading requirement.” The Bureau pointed to allegations showing that the school allegedly targeted Black students by, among other things, engaging in race-targeted advertising and marketing, enrolling a disproportionate number of Black students as compared to the surrounding neighborhoods’ populations, and making a greater percentage of loans in majority Black census tracts, as examples of discriminatory targeting.

    Second, the Bureau disagreed with the school’s assertion that plaintiffs failed to identify any aspects of the credit transactions that were discriminatory based on race, or any specific loans terms that were allegedly unfair or predatory. Emphasizing that even if the loan terms are not themselves unfair or predatory, plaintiffs may proceed with a discriminatory targeting claim because ECOA prohibits discrimination “with respect to any aspect of a credit transaction,” which encompasses more than just the loan terms in a contract, the Bureau explained. According to the Bureau, the plaintiffs alleged discrimination in relation to multiple aspects of their credit transactions with the school and have accordingly stated a claim under ECOA.

    CFPB Director Rohit Chopra issued a statement emphasizing that courts have consistently upheld that discriminatory targeting violates ECOA when a company targets consumers on a prohibited basis for harmful and predatory loans. The Bureau will continue to work with the DOJ, federal agencies, and the states to ensure lenders that engage in discriminatory targeting are held accountable, Chopra said.

    Federal Issues Courts CFPB Discrimination Consumer Finance ECOA Class Action Student Lending Reverse Redlining

  • CFPB received nearly 1.3 million consumer complaints in 2022

    Federal Issues

    On March 31, the CFPB published its Consumer Response Annual Report for 2022, providing an overview of consumer complaints received by the agency between January 1 and December 31, 2022. According to the report, the Bureau received approximately 1,287,000 consumer complaints last year and sent more than 820,000 complaints for review and response to roughly 3,200 companies. Among other trends, the Bureau found that complaints about credit or consumer reporting continued to increase, accounting for more than 75 percent of all complaints received last year. Checking and savings account-related complaints also increased. Many consumers reported issues with managing their accounts, including account closures, fraudulent activity, and issues with customer service. While complaints relating to student loans comprised a small percentage of complaints overall, the Bureau noted a significant increase from prior years, largely due to consumers reporting issues with their lender or servicer. Consumers described issues with repayment pause extensions, proposed changes to the federal loan program, and forgiveness programs. Additionally, the Bureau observed an increase in complaints about money service fraud and scams, where consumers reported losing money through phishing/smishing scams or via fraudsters who posed as investment or financial institution representatives to steal virtual currency. The most complained-about products and services—representing approximately 95 percent of all complaints—were credit or consumer reporting, debt collection, credit cards, checking or savings accounts, and mortgages. The Bureau also received complaints related to money transfers and virtual currency; vehicle finance; student, personal, and payday loans; prepaid cards; credit repair; and title loans.

    Federal Issues CFPB Consumer Complaints Consumer Reporting Student Lending Fraud Consumer Finance

  • Republicans seek to overturn student loan relief program

    Federal Issues

    On March 27, Republican lawmakers Representative Bob Good (R-VA) and Senator Bill Cassidy (R-LA) introduced a joint resolution of disapproval under the Congressional Review Act to overturn the Department of Education’s (DOE) student loan debt relief program, which has yet to take effect. As previously covered by InfoBytes, the three-part debt relief plan was announced last August to provide, among other things, up to $20,000 in debt cancellation to Pell Grant recipients with loans held by the DOE, and up to $10,000 in debt cancellation to non-Pell Grant recipients for borrowers making less than $125,000 a year or less than $250,000 for married couples.

    Opponents of the debt relief program immediately filed legal challenges after the plan was introduced last August. On December 1, the U.S. Supreme Court agreed to hear the Biden administration’s appeal of an injunction entered by the U.S. Court of Appeals for the Eighth Circuit that temporarily prohibited the Secretary of Education from discharging any federal loans under the agency’s student debt relief plan (covered by InfoBytes here). In a brief unsigned order, the Supreme Court deferred the Biden administration’s application to vacate, pending oral argument. Shortly after, the Supreme Court also granted a petition for certiorari in a challenge currently pending before the U.S. Court of Appeals for the Fifth Circuit, announcing it will consider whether the respondents (individuals whose loans are ineligible for debt forgiveness under the plan) have Article III standing to bring the challenge, as well as whether the DOE’s debt relief plan is “statutorily authorized” and was “adopted in a procedurally proper manner” (covered by InfoBytes here). The Supreme Court heard oral arguments in both cases at the end of February.

    Good noted in his announcement that more than 120 members of the House signed an amicus brief expressing concerns about the constitutionality of the debt relief program. And last month, the Government Accountability Office issued a letter of opinion stating that the final waivers and modification rules submitted by the DOE last October to streamline and improve targeted debt relief programs (covered by InfoBytes here) constitute rules under the CRA and shall have no force or affect.

    Federal Issues Student Lending Debt Cancellation Congressional Review Act Congress Debt Relief GAO

  • CFPB scrutinizes discharged private student loan billing and collection practices

    Federal Issues

    On March 16, the CFPB released a compliance bulletin discussing student loan servicers’ practice of collecting on private student loans discharged in bankruptcy. The bulletin also notified regulated entities on how the Bureau intends to exercise its enforcement and supervisory authorities on this issue. Bulletin 2023-01: Unfair Billing and Collection Practices After Bankruptcy Discharges of Certain Student Loan Debts addressed the treatment of certain private student loans following bankruptcy discharge. The Bureau explained that in order to secure a discharge of a qualified education loan in bankruptcy, a borrower must demonstrate that the loan would impose an undue hardship if not discharged. Loans that do not meet this qualification (“non-qualified student loans”) can be discharged under standard bankruptcy discharge orders, the Bureau said.

    Bureau examiners found, however, that several servicers failed to determine whether a borrower’s loan was qualified or non-qualified. As a result, non-qualified student loans were returned to repayment after a bankruptcy concluded, wherein servicers continued to bill and collect payments on the loans even through the borrower was released from this debt through the bankruptcy discharge. According to the Bureau, many borrowers, when faced with collection activities in violation of a bankruptcy court order, continued to make payments on debts they no longer owed.

    The Bureau explained that servicers who collected on student loans that were discharged by a bankruptcy court violate the prohibition on unfair, deceptive, or abusive acts or practices under the Consumer Financial Protection Act. The bulletin described unfair practices observed by examiners, such as servicers relying entirely on loan holders to distinguish among the loans and not ensuring that such holders had in fact done so. The bulletin also provided examples of student loans that are eligible for standard bankruptcy discharge, including loans made to students attending schools that are ineligible for federal student aid and loans made to students attending school less than half time. Bureau examiners instructed servicers to immediately stop collecting on discharged loans and take remedial action, including conducting a multi-year lookback and issuing refunds to affected borrowers.

    Federal Issues CFPB Student Lending Student Loan Servicer Consumer Finance UDAAP Supervision Examination Unfair

  • DFPI issues more proposed changes to Student Loan Servicing Act

    State Issues

    On March 6, the California Department of Financial Protection and Innovation (DFPI) issued a notice of second modifications to proposed regulations under the Student Loan Servicing Act (Act), which provides for the licensure, regulation, and oversight of student loan servicers by DFPI (covered by InfoBytes here). Last September, DFPI issued proposed rules to clarify, among other things, that income share agreements (ISAs) and installment contracts, which use terminology and documentation distinct from traditional loans, serve the same purpose as traditional loans (i.e., “help pay the cost of a student’s higher education”), and are therefore student loans subject to the Act. As such, servicers of these products must be licensed and comply with all applicable laws, DFPI said. (Covered by InfoBytes here.) In January, DFPI issued modified proposed regulations, outlining additional changes to definitions, time zone requirements, borrower protections, and examinations, books, and records requirements. (Covered by InfoBytes here.)

    Following its consideration of public comments on the modified proposed regulations, DFPI is proposing the following additional changes:

    • Amendments to definitions. Among other changes, the proposed changes amend “education financing products” to include private student loans which are not traditional loans. This change reverts the definition back to the word used in the original proposed rules. DFPI explained that this change “is necessary because the term ‘private student loan’ is defined later in the rules . . . but the term ‘private education loan’ is not separately defined.” The proposed changes also clarify “that the payment cap, which is the maximum amount payable under an income share agreement, may be expressed as an APR or an amount or a multiple of the amount advanced, covered, credited, deferred, or funded, excluding charges related to default.” Additionally, the changes revise the definition of “qualifying payment” to explain that “qualifying payments count toward maximum payments and the payment cap but not also the payment term.”
    • Borrower protections. The first round of changes revised the time zone in which a payment must be received to be considered on-time to Pacific Time, in order to protect California borrowers. However, in further modifying the timing requirement, DFPI explained in its notice that “[r]equiring cut off times different than those posted on the servicer’s website just for California borrowers would deviate from standard current practices, would require system changes and enhancements that would be very expensive to implement and could cause confusion and operational risk to both servicers and borrowers. Limiting the exception to only those situations where the servicer has not posted the cut off time aligns with servicers’ operational capabilities and national banking standards.”
    • Qualified written requests. The proposed changes clarify requirements for sending acknowledgments of receipt and responses to qualified written requests.

    The second modifications also clarify provisions related to education financing servicing report requirements, and provide that upon notice, a student loan servicer must make available for inspection its books, records, and accounts at a licensed location designated by the DFPI or electronically.

    Comments on the second modifications are due March 23.

    State Issues State Regulators DFPI California Agency Rule-Making & Guidance Student Lending Student Loan Servicer Student Loan Servicing Act Consumer Finance

  • CFPB report looks at junk fees; official says they remain agency focus

    Federal Issues

    On March 8, the CFPB released a special edition of its Supervisory Highlights focusing on junk fees uncovered in deposit accounts and the auto, mortgage, student, and payday loan servicing markets. The findings in the report cover examinations completed between July 1, 2022 and February 1, 2023. Highlights of the supervisory findings include:

    • Deposit accounts. Examiners found occurrences where depository institutions charged unanticipated overdraft fees where, according to the Bureau, consumers could not reasonably avoid these fees, “irrespective of account-opening disclosures.” Examiners also found that while some institutions unfairly assessed multiple non-sufficient (NSF) fees for a single item, institutions have agreed to refund consumers appropriately, with many planning to stop charging NSF fees entirely.
    • Auto loan servicing. Recently examiners identified illegal servicing practices centered around the charging of unfair and abusive payment fees, including out-of-bounds and fake late fees, inflated estimated repossession fees, and pay-to-pay payment fees, and kickback payments. Among other things, examiners found that some auto loan servicers charged “payment processing fees that far exceeded the servicers’ costs for processing payments” after a borrower was locked into a relationship with a servicer selected by the dealer. Third-party payment processors collected the inflated fees, the Bureau said, and servicers then profited through kickbacks.
    • Mortgage loan servicing. Examiners identified occurrences where mortgage servicers overcharged late fees, as well as repeated fees for unnecessary property inspections. The Bureau claimed that some servicers also included monthly private mortgage insurance premiums in homeowners’ monthly statements, and failed to waive fees or other changes for homeowners entering into certain types of loss mitigation options.
    • Payday and title lending. Examiners found that lenders, in connection with payday, installment, title, and line-of-credit loans, would split and re-present missed payments without authorization, thus causing consumers to incur multiple overdraft fees and loss of funds. Some short-term, high-cost payday and title loan lenders also charged borrowers repossession-related fees and property retrieval fees that were not authorized in a borrower’s title loan contract. The Bureau noted that in some instances, lenders failed to timely stop repossessions and charged fees and forced consumers to refinance their debts despite prior payment arrangements.
    • Student loan servicing. Examiners found that servicers sometimes charged borrowers late fees and interest despite payments being made on time. According to the Bureau, if a servicer’s policy did not allow loan payments to be made by credit card and a customer representative accidentally accepted a credit card payment, the servicer, in certain instances, would manually reverse the payment, not provide the borrower another opportunity for paying, and charge late fees and additional interest.

    CFPB Deputy Director Zixta Martinez recently spoke at the Consumer Law Scholars Conference, where she focused on the Bureau’s goal of reigning in junk fees. She highlighted guidance issued by the Bureau last October concerning banks’ overdraft fee practices, (covered by InfoBytes here), and commented that, in addition to enforcement actions taken against two banks related to their overdraft practices, the Bureau intends to continue to monitor how overdrafts are used and enforce against certain practices. The Bureau noted that currently 20 of the largest banks in the country no longer charge surprise overdraft fees. Martinez also discussed a notice of proposed rulemaking issued last month related to credit card late fees (covered by InfoBytes here), in which the Bureau is proposing to adjust the safe harbor dollar amount for late fees to $8 for any missed payment—issuers are currently able to charge late fees of up to $41—and eliminate a higher safe harbor dollar amount for late fees for subsequent violations of the same type. Martinez further described supervision and enforcement efforts to identify junk fee practices and commented that the Bureau will continue to target egregious and unlawful activities or practices.

    Federal Issues CFPB Consumer Finance Junk Fees Overdraft Supervision Examination Mortgages Student Lending Payday Lending Student Loan Servicer NSF Fees Title Loans UDAAP Auto Finance

  • DFPI settles with student loan debt relief company

    State Issues

    On February 28, the California Department of Financial Protection and Innovation (DFPI) announced a settlement with an unlicensed student debt relief company and its owner. The announcement is part of the DFPI’s continued crackdown on student loan debt relief companies found to have violated the California Consumer Financial Protection Law (CCFPL), the Student Loan Servicing Act (SLSA), and the Telemarketing Sales Rule (TSR). According to the settlement, a DFPI inquiry into the company’s practices found that since at least 2018, the company placed unsolicited phone calls to consumers advertising its student loan forgiveness and modification services. The company allegedly gave borrowers the impression that it was a part of, or affiliated with, an official government agency, and would act “as an intermediary between borrowers and the borrowers’ lenders or loan servicers with the goal of helping those consumers lower or eliminate their student loan debts.” The DFPI found that since 2018 at least 790 California consumers enrolled in the company’s debt relief program, whereby the company collected at least $713,000 through up-front servicing fees ranging from $116 to $2,449 from California consumers. By allegedly engaging in unlicensed student loan servicing activities, engaging in unlawful, unfair, deceptive, or abusive acts or practices with respect to consumer financial products or services, and by charging advance fees for debt relief services, the DFPI claimed the company violated the SLSA, CCFPL, and TSR.

    Under the terms of the consent order, the company and owner must desist and refrain from engaging in the alleged conduct, rescind all debt relief, debt management, or debt consulting service agreements, and issue refunds to California consumers. The owner is also ordered to “desist and refrain from owning, managing, operating, or controlling any entity that services student loans, or which offers or provides any consumer financial products or services as defined by the CCFPL, unless and until he or the entity has the applicable approvals from the DFPI and is in compliance with the SLSA, CCFPL, TSR, and the Federal Trade Commission Act.”

    State Issues California DFPI Student Lending Debt Relief Consumer Finance Student Loan Servicer Enforcement CCFPL Student Loan Servicing Act Licensing Telemarketing Sales Rule State Regulators

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