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  • Student loan servicer agrees to produce requested records

    State Issues

    On September 28, the Colorado attorney general announced that a Pennsylvania-based student loan servicer responsible for handling the federal Public Service Loan Forgiveness (PSLF) program has agreed to comply with a state law requiring consumer protection oversight. As previously covered by InfoBytes, the AG sued the servicer in May for allegedly failing to comply with state law when asked to provide certain documentation related to the servicer’s handling of the PSLF program during the Covid-19 pandemic. The servicer allegedly refused to produce the requested materials and only provided certain limited documents regarding non-government owned loans related to its business line. Under the terms of the assurance of discontinuance, the servicer (while denying any liability) has agreed to produce the requested records in compliance with the Colorado Student Loan Equity Act.

    State Issues State Attorney General Student Lending Colorado Student Loan Servicer Consumer Protection Covid-19

  • Massachusetts investigating data breach

    State Issues

    On September 14, the Massachusetts attorney general announced the launch of an investigation to determine if an international wireless carrier had proper safeguards in place to protect consumer and mobile device information after a major data breach that allegedly compromised personally-identifying information of more than 50 million people. According to the  carrier’s announcement, in July, the carrier experienced a breach where personally-identifying information, such as names, drivers’ license information, Social Security numbers, and addresses, among other things, of approximately 13.1 million current customers and 40 million former and prospective customers were compromised. According to the AG, the office is also investigating the circumstances of the breach and the steps the company is taking to address it and notify consumers. The AG urged affected consumers to take precautions “to ensure their information is safe, and to prevent identity theft and fraud” as the carrier continues to contact individuals. She also encouraged customers to utilize the free theft protection services being offered by the carrier, such as scam and account take-over protection for their cell phones, and to take precautionary steps, such as placing a credit freeze on credit reports.

    State Issues Massachusetts State Attorney General Data Breach Privacy/Cyber Risk & Data Security

  • New York enters judgment against crypto platform and CEO

    State Issues

    On September 13, the New York attorney general announced a judgment against an unregistered virtual currency trading platform and its CEO (collectively, “defendants”) for allegedly defrauding thousands of investors across the country out of millions of dollars by converting investor funds without their consent. According to the AG, in June, the New York Supreme Court granted the AG’s motion for a preliminary injunction and the appointment of a temporary, court-appointed receiver with special powers to safeguard investments already made on the trading platform. The defendants failed to comply with the preliminary injunction by creating, offering, and selling a new virtual currency and failed to respond to the AG’s complaint. The judgment permanently appoints the court receiver to obtain, safeguard, and return all assets invested and traded through the trading platform and imposes a money judgment against the defendants of $3,061,511, both together and separately. In addition, the judgment requires the defendants to permanently cease their illegal and fraudulent operations and puts in place a permanent receiver to protect investors’ funds.

    State Issues Digital Assets State Attorney General New York Cryptocurrency Enforcement

  • Washington reaches $1.6 million settlement with debt collector

    State Issues

    On September 8, the Washington attorney general announced that a Renton-based debt collector (defendant) will pay over $1.6 million in a settlement to resolve allegations that it violated the Washington Consumer Protection Act by misleading consumers with offers for “settlements” of debts. According to the AG, the defendant sent letters titled “settlement offers,” but failed to disclose that because the debt was older than the six year statute of limitations for filing a suit to collect, it could not enforce the debt in court. The term “settlement offer” allegedly deceptively suggested the defendant could potentially litigate to collect the debt. Under the terms of the settlement, the defendant is required to: (i) pay full restitution to 1,400 Washingtonians, a total of nearly $710,000; (ii) pay $1,675,000 to the attorney general’s office, including payment to cover the costs of the case and fund future investigations and enforcement of the Consumer Protection Act; (iii) cease using the words “settle” or “settlement” when attempting to collect on time-barred debts; and (iv) disclose that the statute of limitations to sue on the debt has passed.

    State Issues State Attorney General Enforcement Debt Collection Washington

  • Massachusetts announces consent judgment against debt-collection company

    State Issues

    On August 31, the Massachusetts attorney general announced a “first-of-its-kind” consent judgment against a Massachusetts-based debt-settlement company and its chief operating officer for allegedly violating the Massachusetts Consumer Protection Act, among other things. The consent judgment settled a lawsuit in which the AG alleged that the company charged inflated and premature fees, knowingly and regularly enrolled consumers who were not able to benefit from its program, and failed to communicate the harms that consumers could encounter after enrolling in its program. According to the AG, the company “directed consumers to stop paying their debts and to stop communicating with creditors, and to instead make payments into a dedicated ‘savings’ account administered by [a] payment processor.” The AG also alleged the company “engaged in the unauthorized practice of law by continuing to represent consumers after they were sued in relation to an enrolled debt.” Under the terms of the AG’s consent order, the company is required to pay $1 million to the Commonwealth.

    As previously covered by InfoBytes, in May, the CFPB announced a settlement with the same company for allegedly violating the Telemarketing Sales Rule and the Consumer Financial Protection Act.

    State Issues State Attorney General Enforcement Massachusetts Debt Collection

  • New Mexico sues gaming app maker for COPPA violations

    Privacy, Cyber Risk & Data Security

    On August 25, the New Mexico attorney general filed a lawsuit against an entertainment corporation for allegedly violating the Children’s Online Privacy Protection Act Rule (COPPA) and New Mexico’s Unfair Practices Act by knowingly collecting and selling personal information from children under the age of 13 without verifiable parental consent. According to the AG, the company purportedly collects data from children who play one of its gaming apps and sells it to third-party marketing companies, who in turn, analyze and repackage the data to sell targeted advertisements to those same children. The complaint stated that, “[t]his conduct endangers the children of New Mexico, undermines the ability of their parents to protect children and their privacy, and violates state and federal law,” adding that the “surreptitious and intentional monitoring, tracking, and profiling of children—in direct violation not only of federal law but of longstanding societal norms—is egregious and highly offensive conduct.” The AG further emphasized that even if a game is targeted towards a broad audience, developers must still ensure that data is not collected from users under the age of 13 without parental consent. The complaint seeks an injunction to prohibit the company’s data collection practices as well as civil penalties and restitution.

    Privacy/Cyber Risk & Data Security State Issues COPPA State Attorney General

  • OCC cites preemption decision in valid-when-made rule challenge

    Courts

    On August 24, the OCC filed a statement of recent decision in support of its motion for summary judgment in an action brought against the agency by several state attorneys general challenging the OCC’s final rule on “Permissible Interest on Loans that are Sold, Assigned, or Otherwise Transferred” (known also as the valid-when-made rule). The final rule was designed to effectively reverse the U.S. Court of Appeals for the Second Circuit’s 2015 Madden v. Midland Funding decision and provide that “[i]nterest on a loan that is permissible under [12 U.S.C. § 85 for national bank or 12 U.S.C. § 1463(g)(1) for federal thrifts] shall not be affected by the sale, assignment, or other transfer of the loan.” (Covered by a Buckley Special Alert.) The states’ challenge argued that the rule “impermissibly preempts state law,” is “contrary to the plain language” of section 85 (and section 1463(g)(1)), and “contravenes the judgment of Congress,” which declined to extend preemption to non-banks. Moreover, the states contended that the OCC “failed to give meaningful consideration” to the commentary received regarding the rule, essentially enabling “‘rent-a-bank’ schemes.” (Covered by InfoBytes here.) Both parties sought summary judgment, with the OCC arguing that the final rule validly interprets the National Bank Act (NBA) and that not only does the final rule reasonably interpret the “gap” in section 85, it is consistent with section 85’s “purpose of facilitating national banks’ ability to operate their nationwide lending programs.” Moreover, the OCC asserted that 12 U.S.C. § 25b’s preemption standards do not apply to the final rule, because, among other things, the OCC “has not concluded that a state consumer financial law is being preempted.” (Covered by InfoBytes here.)

    In its August 24 filing, the OCC brought to the court’s attention a recent order issued by the U.S. District Court for the Western District of Wisconsin. As previously covered by InfoBytes, the Wisconsin court reviewed claims under the FDCPA and the Wisconsin Consumer Act (WCA) against a debt-purchasing company and a law firm hired by the company to recover outstanding debt and purported late fees on the plaintiff’s account in a separate state-court action. Among other things, the court examined whether the state law’s notice and right-to-cure provisions were federally preempted by the NBA, as the original creditor’s rights and duties were assigned to the debt-purchasing company when the account was sold. The court ultimately concluded that the WCA provisions “are inapplicable to national banks by reason of federal preemption,” and, as such, the court found “that a debt collector assigned a debt from a national bank is likewise exempt from those requirements” and was not required to send the plaintiff a right-to-cure letter “as a precondition to accelerating his debt or filing suit against him.”

    Courts State Issues OCC State Attorney General Valid When Made Interest Rate Consumer Finance National Bank Act Madden Preemption Fintech Nonbank Agency Rule-Making & Guidance Bank Regulatory

  • Virginia announces consent judgment against investment firm

    State Issues

    On August 24, the Virginia attorney general announced a consent judgment entered on August 16 against a Virginia-based investment company and its managing member (collectively, "defendants") to resolve allegations that they violated Virginia’s consumer finance statutes. The consent judgment settled a lawsuit in which the AG alleged that defendants “made loans to distressed homeowners and charged interest or other compensation greatly exceeding an effective annual interest rate of 12 percent, without being licensed as a consumer finance company or coming within another exemption to Virginia’s usury laws.” According to the AG, the complaint alleged that a representative of the defendant investment company approached a Virginia Beach homeowner facing foreclosure and presented her with an agreement in which the defendants would provide the amount needed to stop the foreclosure in exchange for permission to list and sell the homeowner’s separate Virginia Beach property at an above-market commission rate or, if the sale did not occur, to purchase that property at a significantly below market price. Under the terms of the consent judgment, the defendants, among other things are: (i) permanently enjoined from violating specific consumer finance statutes, including by “making any loan requiring a collateral sale and/or purchase to Virginia consumers”; (ii) required to pay $11,000 in attorneys’ fees and costs; and (iii) required to provide certain restitution and/or forbearance relief to consumers identified by the defendants pursuant to the consent judgment as well as “to any Virginia consumer who comes forward within two (2) years after entry of the Consent Judgment with evidence establishing that he or she received a loan requiring a collateral sale and/or purchase from [defendants]” during the period from January 1, 2018 to the present.

    State Issues State Attorney General Enforcement Usury Licensing Consumer Finance Interest Rate

  • Maryland affirms penalties of over $3 million against auto lender

    State Issues

    On August 11, the Maryland attorney general announced that a circuit court in Maryland affirmed that an auto-lending company’s transactions were illegal loans, not pawn transactions, and upheld the Consumer Protection Division’s imposition of $2.2 million in restitution and a $1.2 million penalty. In its press release, the AG alleged that the company “made predatory loans at outrageous interest rates, illegally repossessed cars, and preyed on Maryland consumers,” in violation of the Maryland Consumer Loan Law, the Maryland Interest and Usury Law, and the Installment Loan-Licensing Provision. According to the memorandum of the court, the loans issued by the company were not considered to be title pawn transactions, but were instead illegal consumer loans which “violated the consumer protection statutes as respondents were not licensed to make loans in Maryland, failed to make the required disclosures to the consumer, engaged in unfair trade practices, exceeded the statutory interest rate caps, took unpermitted security interests for loans of less than $700.00 and engaged in illegal repossession activities.”

    State Issues State Attorney General Maryland Auto Finance Interest Rate Usury

  • Georgia settles with debt collection company

    State Issues

    On August 12, the Georgia Attorney General announced that it entered an assurance of voluntary compliance with a debt collection company resolving allegations that the company committed multiple violations of the FDCPA and the Georgia Fair Business Practices Act. According to the AG, the company deceived consumers by, among other things: (i) threatening consumers with jailtime if a debt was not paid; (ii) failing to disclose that they were debt collectors; and (iii) failing to provide consumers, within five days after the initial communication, a written notice containing certain information required by law. Under the settlement, the company must cease collections on all Georgia consumer accounts it owns and turn those accounts over to the AG, which represents over $19.8 million in purported consumer debt. In addition, the company must pay $41,500 in penalties and fees, and fully comply with the FDCPA and the Georgia Fair Business Practices Act. Finally, if the company violates any provisions of the settlement during a three-year monitoring period, it must immediately pay an additional $41,500 payment to the state.

    State Issues State Attorney General Enforcement FDCPA Debt Collection

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