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  • NY AG and others demand cooperation and accountability from big banks; write to CFPB and OCC

    State Issues

    On December 7, the Attorney General for the State of New York, Letitia James, led a group of 20 attorneys general in submitting letters to the OCC and the CFPB urging the agencies to ensure that national banks cooperate with state attorneys’ general investigations into violations of state laws. The letters state that in the beginning of the 2000s, banks began to claim immunity from state oversight. The attorneys general argue that this position was furthered by a 2002 OCC advisory letter directing states to refer potential violations of state law to the OCC, and a 2004 rule which expanded the test for when national banks were exempted from state laws. The attorneys general allege that states’ have been limited “in their ability to address a wide range of unfair and deceptive practices that affect their citizens, including bait-and-switch practices and the failure to clearly and conspicuously disclose rate changes, late fees and overdraft fees.” As a result, the attorneys general ask the OCC to “issue supervisory guidance… advising that it is unsafe and unsound, and that it creates a material risk of unfair or abusive acts or practices, for any [b]ank to refuse to cooperate with State AG information requests that seek to further enforcement of applicable state laws.” 

    State Issues CFPB OCC State Attorney General

  • Mass AG proposes legislation to combat “junk fees”

    State Issues

    On November 30, the Massachusetts Attorney General’s office proposed regulations to combat so-called “junk fee” practices and make business payment methods more transparent, according to this press release

    The purpose of the new rules is to help define unfair and deceptive practices for imposing fees as well as establishing standards for automatic renewal or continuous service contracts. Under the proposed regulations, the following acts performed by a business would be considered an “unfair and deceptive practice”: failing to disclose the total price of a product; failing to disclose any fees, interest, charges, or other expenses related to a product; and failing to disclose the total price before requiring a consumer to provide any personal information. The proposed regulations also state that, for recurring fees and trial offers, companies must provide a means of contact so that a consumer may cancel and must offer a way for a consumer to terminate a trial period in the same way it was entered.

    The AG’s office will be holding a public hearing on the proposal on December 20 and is accepting public comments until then. If enacted, Massachusetts would be only the second state (following California) to issue a rule specifically targeting “junk fees.”

    State Issues State Attorney General Junk Fees Deceptive

  • CFPB obtains stipulated judgment ordering student financing company to pay over $30 million in damages

    Federal Issues

    On November 20, the United States Bankruptcy Court for the District of Delaware entered a stipulated judgment in favor of the CFPB and 11 other state enforcement agencies in connection with an adversary proceeding against a vocational training program. As previously covered by InfoBytes, the complaint alleged that the education firm (company) engaged in deceptive practices by misrepresenting its income share agreement as not a loan and not debt, and misleading borrowers into believing that no payments would need to be made until they received a job offer. According to the CFPB, the company trained consumers to become sales development representatives, an entry-level role that requires “little or no prior sales experience or training,” and made promises it could not deliver on, such as promising a “6-figure” career in software sales. The company also initially priced its services at $2,500 in 2018, and then increased it to $15,000 the following year without any value justification. The company would recoup its payment through income share agreements (ISA). The CFPB alleged multiple causes of action against the company, including violations of the CFPA, TILA, and the FDCPA, among others. The stipulated judgment includes orders requiring the company to refund student borrowers, cancel outstanding loans, and permanently shut down.

    Federal Issues CFPB Enforcement State Attorney General Consumer Protection CFPA TILA FDCPA Regulation Z

  • Massachusetts AG settles with household goods rental company for unfair debt collection practices

    State Issues

    On November 28, the State AG of Massachusetts filed an assurance of discontinuance with a household goods rental company for unfair and deceptive debt collection practices. The company offers household goods under a rent-to-own payment contract as part of its business model. According to the assurance, customers would rent a good and then pay it off over several months to several years to obtain ownership; however, the assurance of discontinuance alleges that, for customers who failed to make payment or never returned the item, the company resorted to aggressive tactics: sending employees out to collect payments by making house visits, “pounding on doors, turning doorknobs to see if they were unlocked, and demanding to be let in.”

    In addition to these collection tactics, the assurance of discontinuance states that the company would file criminal complaints. The AG of Massachusetts finds this to be an improper use of “the criminal process, [such as] the threat of arrest or prosecution, as a [d]ebt collection tool.” Additionally, if a customer failed to make timely payments or return the rented property, the company would file a criminal complaint alleging their customers were committing larceny. In the assurance, the company agrees to pay $8.75 million, and the company must cease filing criminal complaints against customers.

    State Issues Massachusetts State Attorney General Debt Collection

  • FTC, Florida AG settle with “chargeback mitigation” company

    Federal Issues

    On November 7, the FTC and the State of Florida settled with a chargeback company to prevent it from deceiving any consumers who seek to dispute credit card charges. Back in April 2023, the FTC and the State of Florida sued the chargeback company under Section 5 of the FTC Act, 15 U.S.C. § 45, and the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Chapter 501, Part II, as previously covered by InfoBytes here. A chargeback is a system for consumers to get their money returned when they have a problem with a purchase. The proposed court order was agreed to by the defendants but, before it can go into effect, the order first must be approved by a federal judge.  The final judgment totals $150,000 and prevents the defendants from working with several high-risk clients.

    Federal Issues FTC State Attorney General Florida FTC Act Unfair Deceptive Credit Cards Chargeback

  • NY AG report reveals racial disparities in homeownership and offers proposed solutions

    State Issues

    On October 31, New York AG Letitia James released a report detailing racial disparities in homeownership and access to home financing in New York. The report states that Black and Latino New Yorkers are “underrepresented” among mortgage applicants, and white households are overall more likely to own homes than Black, Latino, or Asian households. The report also found that regardless of credit score, income, size of the loan and other factors, all applicants of color are denied mortgages at a higher rate than white applicants. In addition, the report found that disparities between white borrowers and borrowers of color persist in the context of refinance transactions and are also present in loans made by “[n]ew private-sector, non-depository lenders.”

    The report identified policy solutions that could reduce these disparities, including (i) subsidizing down payments and interest rates for first-generation homebuyers; (ii) increasing state funding for nonprofit financial institutions that support underserved communities of color; (iii) passing the New York Public Banking Act, which would create a regulatory framework for the establishment of public banks, thereby expanding access to affordable financial services in underserved areas; (iv) bolstering resources for government agencies to conduct fair lending investigations and enhancing New York’s Human Rights Law to explicitly prohibit discriminatory lending practices; and (v) exploring options for offering state-provided banking services in accessible locations to increase access to traditional banking services.

    State Issues New York State Attorney General Fair Lending Consumer Finance Lending FHA Refinance Racial Bias

  • Minnesota AG files complaint against a tribal company for steep rates

    Courts

    On October 30, the Minnesota Attorney General’s office filed a complaint against a Montana tribal economic development entity claiming that the entity’s lending subsidiaries violated state and federal usury laws through deceptive trade practices and false advertising. The complaint alleges that “[d]efendants ignore these laws and have in recent years made thousands of loans to consumers in Minnesota at interest rates exponentially higher than what is permitted. They do so while deceiving Minnesotans to believe the defendant lenders are immune from Minnesota law because they are owned by a federally recognized Indian tribe. But even sovereign entities and their subsidiaries must comply with Minnesota and federal law when they transact business in Minnesota.” The complaint claims that the company’s lending subsidiaries charged interest rates up to 800 percent and led state residents to believe that the entity was exempt from state laws that protect against predatory loans. Minnesota laws cap interest rates for written contracts at 8% unless otherwise exempted. Loan contracts that violate the law may be voidable and have no legal effect. The Attorney General is seeking an injunction to block the company from operating in Minnesota, a declaration that “marketing, offering, issuing, servicing, collection, and providing of [these] loans” is in violation of federal and state laws, and compensation for the residents affected by the defendants’ actions.

    Courts State Issues Minnesota State Attorney General Interest Rate Consumer Finance

  • Ohio AG files FDCPA suit against debt collectors

    Courts

    On October 31, Ohio State AG Dave Yost filed a complaint against debt collectors for violations of the FDCPA and Ohio Consumer Sales Practices Act. The complaint alleged that the defendants frequently changed the names they used to engage in collection activities and purposefully used names to sound like law firms to mislead consumers. The AG’s complaint also included allegations that the debt collectors failed to honor written requests to verify debts, threatened legal action, engaged in harassing or abusive behavior, and made false, misleading, and deceptive representations.

    Courts State Attorney General Debt Collection FDCPA Ohio

  • Healthcare clearinghouse settles for $1.4M over data breach

    Privacy, Cyber Risk & Data Security

    On October 17, a healthcare clearinghouse reached a $1.4 million settlement with a coalition of 33 state attorneys general for allegedly exposing the protected health information of approximately 1.5 million consumers. As a health care clearinghouse, the company facilitates transactions between health care providers and insurers. The states began investigating the company in 2019, when the U.S. Department of Health and Human Services discovered that personal health information maintained by the company was available through search engines, which appeared to be the result of a coding error by the company. According to the states, after the company was alerted to the breach, it delayed notification to impacted customers for over three months and sent notices to impacted consumers that were vague and confusing. Under the settlement, in addition to the $1.4 million payment, the company agreed to overhaul its data security and breach notification practices. The multistate coalition was led by the Indiana Attorney General’s Office.

    Privacy, Cyber Risk & Data Security Data Breach State Attorney General Settlement Indiana

  • California AG advocates for medical payment reforms

    State Issues

    California Attorney General Rob Bonta submitted a letter to federal agencies urging the federal government to adopt regulations and statutory protections to help protect patients who may need to use medical credit cards and installment loans to pay for healthcare-related bills.

    The letter notes that medical payment products exacerbate health disparities, that patients seeking medical care may not be in an appropriate position to make complex financial decisions, and offers California’s protections against medical payment products as a model framework.

    In the letter, which is addressed to the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services, the CFPB, and the Treasury, Bonta recommends (i) designating medical credit card debt as medical debt and not consumer debt; (ii) ensuring providers properly screen patients for financial aid and charity care before offering a medical payment product; (iii) limiting enrollment when patients may be distressed or under the influence of medication; (iv) providing written notice of financial assistance and potential eligibility for charity care; (v) making reasonable efforts to notify patients about the level of insurance coverage of medical expenses; and (vi) reducing patient cost-sharing responsibilities.

    State Issues California State Attorney General Medical Debt Consumer Finance Consumer Protection

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