InfoBytes Blog
Filter
Subscribe to our InfoBytes Blog weekly newsletter and other publications for news affecting the financial services industry.
Hawaii regulator extends guidance permitting licensees to reduce office hours, temporarily close offices
On July 2, the Hawaii Division of Financial Institutions extended earlier guidance, previously covered here, that temporarily permits licensees with locations in Hawaii to reduce hours or close offices during Hawaii’s Covid-19 emergency period. Notice of temporary closure or relocation from certain licensees, including escrow depositories and financial institutions, is required. The guidance is extended to July 31, 2020.
CFPB’s semi-annual report to Congress discusses Covid-19 response
On July 7, the CFPB issued its semi-annual report to Congress covering the Bureau’s work from October 1, 2019, through March 31, 2020. The report, which is required by the Dodd-Frank Act, addresses, among other things, problems faced by consumers with regard to consumer financial products or services; significant rules and orders adopted by the Bureau; and various supervisory and enforcement actions taken by the Bureau. In her opening letter, Director Kathy Kraninger discusses the Bureau’s response to the Covid-19 pandemic, stating that the Bureau has participated in “countless joint statements, virtual co-appearances, and shared broadcasts to stakeholders with [their] prudential partners” and has “directly engage[d] consumers with the right information, at the right time.”
Among other things, the report highlights first time homebuyers and credit scores as areas in which consumers face significant problems, citing to the Bureau’s Market Snapshot on First-time Homebuyers and the quarterly consumer credit trends report on public records. In addition to highlighting the Bureau’s previous efforts during the reporting period, the report notes upcoming initiatives and plans, including (i) the Taskforce on Federal Consumer Financial Law’s public listening sessions in the fall; (ii) the cost-benefit analysis symposium in July; and (iii) further work on their Covid-19 pandemic responses.
FinCEN advisory warns of Covid-19 scams and money-mule schemes
On July 7, the Financial Crimes Enforcement Network (FinCEN) issued an advisory alerting financial institutions to potential indicators of Covid-19 imposter scams and money mule schemes (where actors impersonate federal government agencies, international organizations, and charities). The advisory outlines numerous red flag indicators and examples of these types of schemes in order to assist financial institutions in detecting, preventing, and reporting suspicious transactions. FinCEN emphasizes that “no single financial red flag indicator is necessarily indicative of illicit or suspicious activity,” and encourages financial institutions to consider additional contextual information, such as a customer’s historical financial activity and whether a customer exhibits multiple indicators, before making a determination that a transaction is suspicious or otherwise indicative of a potentially fraudulent Covid-19-related activity. FinCEN further advises financial institutions—in line with their risk-based approach to Bank Secrecy Act compliance—to perform additional inquiries and conduct investigations as necessary.
Fed releases CARES Act credit reporting, mortgage servicing examination procedures
On July 7, the Federal Reserve Board (Fed) released CA 20-11 and related examination procedures for the credit reporting and mortgage servicing provisions of the CARES Act. The procedures apply to CARES Act provisions that created new requirements for furnishers of credit information and mortgage servicers of certain mortgage loans for consumers impacted by the Covid-19 pandemic. The CARES Act amended the FCRA and required that consumer accounts be reported by furnishers as current if the consumer was current prior to the grant of a CARES Act accommodation. For mortgage servicers, the CARES Act generally required servicers of federally backed mortgage loans to grant forbearance requests toCovid-19-impacted borrowers. Servicers of these mortgages were also prohibited from initiating foreclosures through May 17, 2020. Structured as a series of modules with similar requirements grouped together, the examination procedures are intended to provide the framework for an institution’s examination, including an evaluation of the adequacy of an institution’s compliance management system. The examination procedures’ credit reporting provisions apply to supervised institutions with total consolidated assets of $10 billion or less, whereas the mortgage servicing provisions apply to all supervised institutions, including those with total consolidated assets of $10 billion or less.
The Fed advised that in exercising supervisory and enforcement responsibilities it intends to take into account the unique circumstances impacting borrowers and institutions resulting from the Covid-19 pandemic. As such, the Fed does not expect to initiate a public enforcement action against an institution provided the circumstances were related to Covid-19, and the institution demonstrated good faith efforts to support borrowers and comply with consumer protection laws.
New York Division of Licensing Services issues updates regarding exams
The New York Department of State, Division of Licensing Services, has issued updates regarding licensing exams. The division will begin offering written exams at exam sites located in regions that are in Phase 3 of reopening beginning July 6 for candidates whose previously scheduled exams were cancelled. Exam candidates must schedule their exam date prior to appearing for an exam. Walk-in exams will resume on July 13.
PPP extended until August 8
On July 4, President Trump signed S.4116, which extends authorization for the Small Business Administration’s Paycheck Protection Program (PPP) through August 8. Additionally, the measure separates the amount authorized for the SBA’s standard 7(a) small business lending program from the PPP’s authorized commitment of $659 billion.
NYDFS extends suspension of license expiration for individual insurance producers
On July 2, the New York Department of Financial Services issued a supplement that extends the relief provided by Insurance Circular Letter No. 9, previously covered here. The letter, which, among other things, suspended the expiration of licenses for individual insurance producers, has been extended for an additional 30 days through August 7, 2020. Licenses that would have expired but for the extension will automatically expire on August 7, 2020, unless the producer has submitted a license renewal application and completed all necessary continuing education credits before that date.
Washington AG sues collection agency over time-barred debt settlement offers
On June 25, the Washington attorney general filed a complaint against a collection agency in King County Superior Court alleging the company’s settlement offers violated the state’s Collection Agency Act (CAA) and Consumer Protection Act (CPA). The complaint alleges that the company sent over 75,000 collection letters to Washington state residents and hundreds of thousands more letters to individuals in other states that told individuals they had a fixed number of days to respond to an offer to settle time-barred debts. However, according to the complaint, because the letters failed to disclose that the debts were legally unenforceable, they “had the capacity to deceive consumers into believing they could be sued on the debts if they did not pay.” These actions, the complaint claims, constitute an unfair and/or deceptive practice under the CPA. The company also allegedly violated the CAA, which, among other things, prohibits Washington-licensed collection agencies from threatening to take actions they cannot legally take. The complaint seeks injunctive relief, civil penalties, restitution, and costs.
Online payday lender settles usury suit for $141 million
On June 26, the U.S. District Court for the Eastern District of Virginia approved a preliminary settlement to resolve putative class allegations against an online payday lending company and related entities (defendants) accused of issuing high interest loans through a “rent-a-tribe” lending operation. According to the class’s second amended complaint, the defendants’ “rent-a-tribe” operation was an “attempt to circumvent state and federal law by issuing high interest loans in the name of a Native American tribal business entity that purports to be shielded by the principle of tribal sovereign immunity.” The class—which consists of borrowers from throughout the U.S.—alleged that the defendants provided “financing and various lending functions” carrying “extortionately high interest rates for short-term loans” that were “far beyond legal limits,” and that the unlawful interest rates were not disclosed to borrowers during the application process. Additionally, the class alleged that the defendants failed to provide key loan terms or misrepresented the loan terms, including repayment schedules, finance charges, and the total amount of payments due. Under the terms of the settlement, the defendants will pay a $65 million cash payment, cancel $76 million in high-interest loans, and provide other non-monetary relief.
OCC issues new UDAP/UDAAP Comptroller’s Handbook booklet
On June 29, the OCC issued a new Comptroller’s Handbook booklet, “Unfair or Deceptive Acts or Practices and Unfair, Deceptive, or Abusive Acts or Practices,” which covers details for examiners regarding UDAP violations under Section 5 of the FTC Act and UDAAP violations under sections 1031 and 1036 of the Dodd-Frank Act. The booklet includes, among other things, examination procedures for assessing the effectiveness of a bank’s compliance management systems in identifying and managing UDAP and UDAAP risks and red flags that examiners can use to identify acts or practices that may raise UDAP or UDAAP concerns. Specifically, Appendix A includes a detailed list of nine red flags that examiners can use to identify potential areas with higher risks, including items such as (i) customer complaints received by the OCC or the bank; (ii) whistleblower referrals; (iii) higher than average fee incomes; (iv) weak servicing and collection practices; and (v) inadequate oversight over incentive compensation programs. Additionally, Appendix B includes risk indicator charts for examiners to use when assessing the quantity and quality of a bank’s risk management for UDAP and UDAAP.